Conversational Capacity®
Keeping communication constructive when challenges or conflicts arise. Conversational Capacity teaches people how to engage in open, balanced, nondefensive dialogue about difficult subjects.
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Discover how to build your Conversational Capacity
Conversational Capacity is the ability of an individual or a team to engage in open, balanced, nondefensive dialogue about difficult subjects and in challenging circumstances.
- ✓Awareness: Recognize when fight-or-flight reactions prevent real listening and create discomfort in others.
- ✓Mindset: Exploring diverse perspectives and listening to contrasting views are emphasized.
- ✓Skill Set: Four behaviors essential to Conversational Capacity: two that build genuine candor and two that build curiosity.
80%
of the U.S. workforce reports feeling stressed because of ineffective company communication
20%
higher productivity with better relationships and communication
Good Listeners And Communicators Unlock Your Workplace's Potential
Conversational Capacity is the foundation for a positive and productive workplace. It redirects all the energy wasted in unproductive exchanges into channels that benefit people and the enterprise.
Engage Employees
When people have honest and meaningful conversations, morale rises and the workplace buzzes with enthusiasm.
Spur Innovation
People share ideas. Colleagues contribute. A good idea evolves into a great one. That's how innovation happens.
Improve Productivity
The gap between what people say and what others hear closes. Miscommunication and misunderstandings evaporate.
Delivery Options to Meet Your Needs
We can deliver Conversational Capacity in-person, as virtual sessions, as part of a learning journey, or delivered in a self-directed online or moderated online version.
1 Day Instructor-led Course
The in-person course is one full day. With hundreds of facilitators worldwide, we can deliver sessions for your organization or equip you to run them yourself. Public courses are also available.
- Session 1: LEARN — Defines awareness as the ability to recognize the two powerful emotional reactions and how they are essential for staying in the sweet spot.
- Session 2: PRACTICE — Defines the Conversational Capacity Skillset, which includes specific behaviors people can use to balance candor and curiosity.
- Session 3: APPLY — Introduces the Curiosity Skills, which highlights the advantage of having the humility to seek out information that might be missing and to understand others' points of view.
Ready to improve communication in your organization?
Contact us today to learn how we can help your leaders learn the skills they need to be more effective communicators.